Privacy Policy


Last Updated: 25 Sep 2024

1. Introduction

Welcome to Pattens Group (“Company”, “we”, “our”, “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [pattens.com], including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Collection of Personal Information

We collect personal information to provide you with our services. This may include your name, contact details, company name, and details about your interactions with us. We may also collect information from publicly available sources or third parties.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customised experience. Specifically, we may use information collected about you via the Site to:

  • Create and manage your account.
  • Send you administrative information, such as updates, security alerts, and support messages.
  • Respond to your comments, questions, and requests and provide customer service.
  • Monitor and analyse usage and trends to improve your experience with the Site.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  • Develop new products, services, features, and functionality.
  • Communicate with you about promotions, upcoming events, and other news about products and services offered by us and our selected partners.

4. Disclosure of Your Information

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis, email delivery, hosting services, customer service, and marketing assistance.
  • Marketing Communications: With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
  • Business Transfers: We may share or transfer your information in connection with or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Security of Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under 13, please contact us at media@pattens.com.

7. Your Privacy Rights

You have the right to access, correct, update, or delete your personal information. To exercise these rights, please contact us at media@pattens.com. We will respond to your request within a reasonable timeframe.

8. Cookies

Our website may use cookies to enhance your experience. You can adjust your browser settings to decline cookies, but this may affect the functionality of our website.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:
Pattens Group Pty Ltd
PO Box 838
Hornsby, NSW 1630
media@pattens.com
02 9476 1555